Wayfinding consulting services to public and private facilities


About CGA

Lost BusCarpman Grant Associates, Wayfinding Consultants (CGA) makes it easier for everyone to navigate large, complex facilities. Since 1986, we’ve worked to reduce the stress of disorientation for customers and the costs of disorientation for owners.

CGA’s thorough, knowledge-based approach to wayfinding analysis, planning, and design has improved customer experience for scores of organizations and their facilities for over 25 years.

We work with stakeholders, designers, and decision-makers in a variety of facility types, including healthcare, educational, cultural, judicial, transportation, and others.

We offer a full range of wayfinding services: detailed analysis and planning, design of signs and maps; guidance on incorporating wayfinding technology, design review, and more.

We approach projects comprehensively, carefully considering the physical environment, organizational requirements, corporate culture, and user needs. We develop systems consisting of integrated design and operational components, such as signs, maps, staff training, and wayfinding technology. Our systematic approach allows you, the client, to solve disorientation problems and manage the inevitable changes that will affect your wayfinding system over time.

While wayfinding may be easy for people who are able-bodied, in possession of good perception and thinking skills, and familiar with the facility, many other people experience wayfinding difficulties. First-time users, stressed users, seniors, children, people who can’t read or for whom English is not a first language, people with disabilities, and those who are directionally challenged all may have trouble navigating.

In our long-term effort to understand wayfinding behaviors, needs, and preferences, we’ve involved thousands of users when researching and implementing our projects.

The contributions of founding partners Jan Carpman, PhD and Myron Grant, MLA include dozens of presentations and publications and two award-winning books: Design that Cares: Planning Health Facilities for Patients and Visitors and Directional Sense: How to Find Your Way Around.

Please contact us to discuss how we can help solve your organization’s wayfinding problems.