About CGA

Lost BusCarpman Grant Associates, Wayfinding Consultants (CGA) makes it easier for everyone to navigate large, complex facilities. Since 1986, we’ve worked to reduce the stress of disorientation for customers and the costs of disorientation for owners. CGA’s thorough, knowledge-based approach to wayfinding analysis, planning, and design has improved customer experience for scores of organizations and their facilities.

We work with stakeholders, designers, and decision-makers in a variety of facility types, including healthcare, educational, cultural, judicial, transportation, and others.

CGA offers a full range of wayfinding services: detailed wayfinding analysis and planning, design of signs and maps; guidance on incorporating wayfinding technology, wayfinding design review, and more.

We approach wayfinding projects comprehensively, carefully considering the physical environment, organizational requirements and corporate culture, as well as user needs. We develop wayfinding systems consisting of integrated design and operational components, such as signs, maps, staff training, and wayfinding technology. Our unique, systematic approach allows you, the client, to solve disorientation problems and manage the inevitable changes that will affect your wayfinding system over time.

Founding partners, Jan Carpman, PhD and Myron Grant, MLA are passionate advocates of wayfinding ease for all users – customers and staff alike. While wayfinding may be easy for people who are able-bodied, in possession of good perception and thinking skills, and familiar with the facility, many others experience wayfinding difficulties. First-time users, those under stress, seniors, children, people who can’t read or for whom English is not a first language, people with disabilities, and those who are directionally challenged all may have trouble navigating at times. In a long-term effort to understand wayfinding behaviors, needs, and preferences, we’re proud to have involved thousands of users in our wayfinding projects over the last 25+ years.

The contributions of Dr. Carpman and Mr. Grant – to the fields of health facility planning & design, museum planning & design, architecture, interior design, environmental psychology, facility management, service design, environmental graphic design, customer service, environmental design research, and others –  include dozens of presentations and publications, as well as two, award-winning books: Design that Cares: Planning Health Facilities for Patients and Visitors and Directional Sense: How to Find Your Way Around.

Please contact us to discuss how we can help solve your organization’s wayfinding problems.